Ketamine clinic payments
that don't get cut off.

Payment processing built for ketamine clinics: IV and IM infusion centers, intranasal and sublingual-troche providers, Spravato practices, and telehealth at-home programs. Treatment-series packages, maintenance memberships, recurring, native. Stripe, Square, and PayPal auto-flag the word "ketamine" and terminate compliant clinics with no review. We structure the account correctly, the right MCC code, descriptor, and documentation, so the automated flag never fires. Questions? Email hello@clarupay.com.

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Infusions · Packages · Maintenance IV · IM · Intranasal · Sublingual troche Spravato · Esketamine · TRD Telehealth · At-home · All 50 states Recurring billing native Right MCC · Clean descriptor · No auto-flag Card + ACH + Backup rail Infusions · Packages · Maintenance IV · IM · Intranasal · Sublingual troche Spravato · Esketamine · TRD Telehealth · At-home · All 50 states Recurring billing native Right MCC · Clean descriptor · No auto-flag Card + ACH + Backup rail
Why ketamine clinics come to us

The ketamine clinic
incident log.

Almost every ketamine clinic has a processor horror story: an account terminated the moment an algorithm read the word "ketamine," a held payout, a treatment-package engine that quietly breaks. We built ClaruPay to be the opposite document.

№ 001 Account terminated on the keyword "ketamine" Stripe, Square, and PayPal auto-flag "ketamine" as drug-adjacent and shut accounts down mid-month with no review, even though the clinic is fully compliant and ketamine is an FDA-approved Schedule III medication. We set the account up with the right MCC code, descriptor, and documentation so the automated flag never fires. CLOSED · FIXED
№ 002 Treatment-package billing broke Six-infusion protocols, pre-paid treatment series, and ongoing maintenance memberships need purpose-built recurring, not duct-taped Square workarounds. We make recurring native. CLOSED · FIXED
№ 003 Funds held at month-end Your patients paid on time. Your cash shouldn't sit frozen in a reserve account waiting on a review while payroll and clinician fees are due. CLOSED · FIXED
№ 004 Patient disputed an infusion charge Descriptor mismatch drives 35 to 45% of friendly fraud. When the name on the statement doesn't match the clinic, patients dispute. We enforce descriptor clarity and fast receipts at boarding. CLOSED · FIXED
№ 005 Support routed to a chatbot When billing breaks on a Friday night before a weekend of booked infusions, you need a person who knows your file, not a ticket queue. We answer the phone. CLOSED · FIXED
Method

How we
onboard ketamine clinics.

A straightforward sequence. No 90-day onboarding marathons, no "pending" states that quietly become "denied," and no algorithm yanking your account a month after you go live.

01Step one

Score your readiness.

Start with our free Readiness Score, a 3-minute quiz that flags your risk across service mix, marketing claims, recurring billing UX, and chargeback exposure. Most ketamine clinics find a gap they didn't know existed.

02Step two

Fix the gaps.

We audit your billing setup, website, licensing documentation, refund policy, and descriptor, then deliver a remediation plan. This is the work that keeps accounts open long-term instead of getting auto-flagged.

03Step three

Apply with a clean file.

We match your clinic to the right processor for your model, in-clinic or telehealth, and submit a processor-ready file with the correct MCC code and descriptor. The acquirer sees a well-documented, pre-audited, licensed merchant from day one.

04Step four

Stay approved.

Ongoing chargeback dashboards, VAMP ratio alerts, and processor file maintenance. Your account stays healthy, not just approved on day one and terminated by an algorithm in week three.

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Common questions

Ketamine clinic
payment FAQ.

Have something specific? Email hello@clarupay.com and a real human replies within a few hours.

Their automated systems flag the word "ketamine" as drug-adjacent and terminate accounts mid-month with no human review, even though your clinic is fully compliant. Ketamine is an FDA-approved anesthetic and off-label use for depression and pain is legal, licensed medical practice. The processor's algorithm doesn't make that distinction. We set the account up with the right MCC code, descriptor, and documentation so the automated flag never fires in the first place.
Yes. Multi-session treatment series such as the standard six-infusion protocol, ongoing maintenance memberships, and recurring billing are native, with smart retry logic that recovers far more failed payments than standard processors. No Zapier glue or bolt-ons.
Yes. Brick-and-mortar IV and IM infusion centers, intranasal and sublingual-troche providers, esketamine (Spravato) practices, and telehealth at-home ketamine programs are all within our underwriting. We support card-present and card-not-present clinics across all 50 states and match each provider to the right processor for its model.
Yes. Ketamine is a legal, FDA-approved Schedule III medication administered by licensed clinicians; esketamine (Spravato) is FDA-approved for treatment-resistant depression. Legitimate, properly licensed clinics can be boarded. The issue is never legality, it is that generic processors auto-flag the keyword instead of reading your file. We document compliance up front so the right acquirer sees a clean, licensed merchant.
No. We work with ketamine clinics processing $20K per month and ketamine clinics processing $500K per month.
The next step

Ready for a payments partner
that knows ketamine clinics?

Apply online. We review your setup. You go live.

Apply now, free Email sales

hello@clarupay.com