Hormone clinic payments
that stay open.

Payment processing built for TRT, HRT, and hormone optimization clinics: testosterone replacement, hormone replacement, men's health, and women's wellness, on recurring protocol and membership billing. Not bolted on after the fact. We audit your billing setup, fix the gaps, and submit a clean file so your subscription billing stays stable long-term, not just on day one, and your patients never lose access mid-protocol. Questions? Email hello@clarupay.com.

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TRT · HRT · Hormone optimization Men's health · Women's wellness Recurring protocol billing native Memberships · Multi-month plans Smart retry · Recover failed payments Brick-and-mortar · 100% telehealth · 50 states Card + ACH + Backup rail TRT · HRT · Hormone optimization Men's health · Women's wellness Recurring protocol billing native Memberships · Multi-month plans Smart retry · Recover failed payments Brick-and-mortar · 100% telehealth · 50 states Card + ACH + Backup rail
Why hormone clinics come to us

The hormone-clinic
incident log.

Almost every growing TRT or HRT clinic has a processor horror story: a frozen account mid-month, a held payout, a protocol-billing engine that quietly breaks and cuts patients off mid-treatment. We built ClaruPay to be the opposite document.

№ 001 Account terminated for hormone protocols Generic underwriters read recurring testosterone and hormone replacement as pharma-adjacent and terminate accounts without review. We know the difference and structure the account so the flag never fires. CLOSED · FIXED
№ 002 Protocol billing broke mid-treatment Monthly protocols, memberships, and multi-month plans need purpose-built recurring, not duct-taped Square workarounds. We build account structure that keeps subscription billing stable month after month, so continuity of care never breaks. CLOSED · FIXED
№ 003 Funds held at month-end Your patients paid on time. Your cash shouldn't sit frozen in a reserve account waiting on a review while payroll is due. CLOSED · FIXED
№ 004 Patient disputed a recurring charge Descriptor mismatch drives 35 to 45% of friendly fraud. When the name on the statement doesn't match the clinic, patients dispute their monthly protocol charge. We enforce descriptor clarity and fast receipts at boarding. CLOSED · FIXED
№ 005 Support routed to a chatbot When billing breaks on a Friday night and a patient's protocol payment fails, you need a person who knows your file, not a ticket queue. We answer the phone. CLOSED · FIXED
Method

How we
onboard hormone clinics.

A straightforward sequence. No 90-day onboarding marathons, no "pending" states that quietly become "denied" while your patients wait on their next protocol cycle.

01Step one

Score your readiness.

Start with our free Readiness Score, a 3-minute quiz that flags your risk across protocol mix, marketing claims, subscription UX, and chargeback exposure. Most hormone clinics find a gap they didn't know existed.

02Step two

Fix the gaps.

We audit your billing setup, website, refund policy, and descriptor, then deliver a remediation plan. This is the work that keeps accounts open and protocol billing stable long-term.

03Step three

Apply with a clean file.

We match your clinic to the right processor for your protocol and service mix and submit a processor-ready file. The acquirer sees a well-documented, pre-audited merchant from day one.

04Step four

Stay approved.

Ongoing chargeback dashboards, VAMP ratio alerts, and processor file maintenance. Your account stays healthy and your recurring billing keeps running, not just approved on day one.

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Common questions

Hormone clinic
payment FAQ.

Have something specific? Email hello@clarupay.com and a real human replies within a few hours.

Generic processors flag hormone clinics for a mix of reasons: recurring testosterone and hormone protocols read as pharma-adjacent, monthly membership billing looks like recurring high-risk, and chargeback rates on ongoing treatment programs run above their automated thresholds. Their systems terminate first and ask questions later, and your patients lose access mid-protocol. We set the account up correctly from the start so the flags never fire.
Yes. Recurring hormone protocols, monthly memberships, and multi-month treatment plans are native, with smart retry logic that recovers far more failed payments than standard processors. Account structure is built to keep protocol billing stable month after month. No Zapier glue or bolt-ons.
Yes. Testosterone replacement (TRT), hormone replacement (HRT), hormone optimization, men's health, and women's health and female wellness programs are all within our underwriting. We match each clinic to the right processor for its specific protocol and service mix.
Yes. We support brick-and-mortar clinics and fully telehealth practices serving patients across all 50 states. We handle the transition and most clinics are switched within 3 to 5 business days with no downtime, keeping the EHR and booking tools you like and replacing only the unstable processing layer underneath.
No. We work with hormone clinics processing $20K per month and hormone clinics processing $500K per month.
The next step

Ready for a payments partner
that knows hormone clinics?

Apply online. We review your setup. You go live.

Apply now, free Email sales

hello@clarupay.com